Research order requests, documentation, and research-use requirements.
Research Order Requests
How do I submit a research order request?+
Select the product(s) and quantities relevant to your research, then submit the Research Order Request form. Requests are reviewed manually. If approved and available, you will receive confirmation, documentation information, pricing, shipping details, and payment instructions by email.
Is a submitted request an accepted order?+
No. Submitting the form is a request only and does not constitute an accepted order. Each request is reviewed manually for product availability, documentation, quantity, and research-use requirements, and we may decline any request.
Do I pay on the website?+
No. There is no cart or online checkout, and no payment occurs before manual review. If a request is approved, payment or invoice instructions are provided by email together with pricing and shipping details.
Are the prices on the website final?+
Prices shown are reference prices per vial. Final availability, pricing, and shipping are confirmed by email after review. Volume research requests may be eligible for custom pricing.
Is product availability guaranteed?+
No. Availability may vary and is confirmed during review.
Where do you ship?+
Approved research orders ship within the United States only.
Research Use & Compliance
Who are your products intended for?+
Products are offered solely for laboratory and scientific research purposes. They are not offered for personal use, self-administration, therapeutic use, diagnostic use, or veterinary use. Requests are reviewed with this requirement in mind.
Who is responsible for regulatory compliance?+
Purchasers are responsible for confirming that acquisition and intended research use comply with all applicable federal, state, local, and institutional requirements. ViloLab does not make legal or regulatory guarantees about any product.
Do you provide dosing or medical guidance?+
No. ViloLab does not provide medical advice, dosing guidance, or administration instructions of any kind.
Documentation
Are your products third-party tested?+
Third-party analytical documentation is available for selected products and batches. ViloLab does not operate its own laboratory and does not test every batch. Ask about documentation for a specific product in your request or through the contact form.
Does one COA apply to all inventory?+
No. Documentation is product- and batch-specific. A result for one batch does not establish the purity or identity of any other batch, and a COA should always be verified against the specific product and batch it describes.
How do I verify a COA?+
See Testing & Documentation for what to check and how to confirm a report directly with the issuing laboratory.
Handling & Storage
How should lyophilized research materials be stored?+
Lyophilized research materials are generally kept frozen (−20 °C or below), protected from light and moisture. Follow your laboratory’s own handling procedures and any product-specific documentation.
Research use only. Products are offered solely for laboratory and scientific research purposes. They are not offered for personal use, self-administration, therapeutic use, diagnostic use, or veterinary use.