Enter your Order ID and the billing email you used at checkout. This information was sent to you in your confirmation email.
Order Status
Track Your Order
Enter your Order ID and the billing email from your confirmation.
Order ID (the number after VL-)
Billing Email
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We couldn't find an order matching those details. Double-check your Order ID and email, or contact us directly for help.
Payment Verification
Submit Payment Proof
Already paid? Enter your Order ID, payment method, amount, and upload a screenshot. We'll verify within 1 business day.
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Your Order ID is the number in your confirmation — the digits after VL-. For order #VL-482910, your Order ID is 482910.
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Upload a screenshot of your payment From PayPal, Venmo, or CashApp showing the payment was sent JPG or PNG only · Max 10MB
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⚠️ A screenshot is required. Orders without proof cannot be verified.
Your order will not be processed until payment is verified.
Important Order Information
Here's what each order status means so you always know where things stand.
Processing
Order ReceivedYour order has been placed and we are in the process of verifying your payment information. No action is needed on your end.
On-Hold
Payment Verified — PackagingYour payment has been verified and your order has moved to the packaging and pre-shipment phase. Orders are being picked and packaged for dispatch.
Shipped
Order DispatchedYour shipment tracking information has been updated and your order is on its way. Please note it may take up to 4 days for tracking information to fully update with the carrier.
Delivered
Order DeliveredYour order has been delivered to the address provided at checkout. If you have not received your package, please contact us immediately.